Shipping & Returns
1. Shipping Policy
1. Generally speaking, once the order is placed, the products will be shipped within 24-48 hours.
2. All goods are sent from China.
3. There are two shipping methods for you to choose.
The first method is EMS (similar to the USPS in America). You will get the package for free, while it takes 5 to 7 days.
The other method -- express delivery which includes FedEx, TNT, and UPS only needs 3 to 4 days, but it cost you additional 30 dollars.
4. The following countries will enjoy free shipping:
USA, UK, France, Germany, Spain, Italy, Canada, Australia, New Zealand, Mexico, Switzerland, Belgium , Ireland, Denmark, Japan, Portugal, Norway, Greece, Singapore, and Vietnam.
The following countries need to pay extra 30 dollars as shipping fee: Holland, Iraq, Russia, Poland, and Iran.
Brazil needs to pay 10 dollars and Guadeloupe 50 dollars.
5. Once the goods arrive, an adult person (above 18 years old) is supposed to be home to sign for the package, otherwise the goods will be returned to the local post office. In that case, please get in touch with the local post office ASAP.
2. Return Policy1) If there is any deviation from the types, colors or sizes of the goods you receive, you can preserve them and the right items will be sent to you ASAP without charge.
2) Buyers’ RETURN OR EXCHANGE is accepted once the situations as follows happened.
1. If buyers are not satisfied with the size (too small or too large) and want to RETURN AND EXCANGE, please make sure to contact our customer service team in order to get the accurate return mailing address first.
2. The shipping freight is paid by buyers.
3. If buyers want to return and get a refund since they are discontented with the quality, 10% of the total amount of orders will be deducted as restocking fee, then the remaining balance will be returned to buyers. Please contact our customer service if you need any help.